NEW
CUSTOMER EXPERIENCE
LEVEL
IN DIGITAL CHANNELS
TOGETHER WITH
ERALINK
CUSTOMER EXPERIENCE
LEVEL
IN DIGITAL CHANNELS
TOGETHER WITH
ERALINK
WhatsApp, Telegram, Viber
VK and OK
VK and OK
HOW IT WORKS
01
FAST
ERALINK provides to quickly connect such channels as Telegram, Viber, WhatsApp, VK, OK and various chat bots to any telecom platform via unified SDK.
02
SAFE
ERALINK allows to handle unlimited of social networking and messaging accesses in single workspace saving the interactions history.
03
EASY
ERALINK increases the capacities of your platform, making the operator's job more convenient such as h2h communicatons in messengers.
ARCHITECTURE & OVERVIEW
ROUTING
Eralink allows you to use all the capacity of your BPM for Routing Interaction.
REPORTING
Eralink collects all the interaction information and transmits it
into your database.
into your database.
MULTIMEDIA CHAT
Video, Audio, Stickers, Avatars, Custom keyboards, delivery / read notification
and other options of current instant messengers are available in EraLink.
and other options of current instant messengers are available in EraLink.
WIDGET
Enhanced WWE/WDE widgets (for Genesys only) for Rich Messaging processing.
Full set of popular Social network functions implemented in Agent's UI.
Full set of popular Social network functions implemented in Agent's UI.
ANTIVIRUS
Integration with antivirus systems for secure file sharing.
OUR PROJECTS
DEMO
For more information,
please fill in the application
and our manager will contact you
please fill in the application
and our manager will contact you
