Eralink allows you to use all the capacity of your BPM for Routing Interaction.
Eralink collects all the interaction information and transmits it
into your database.
Video, Audio, Stickers, Avatars, Custom keyboards, delivery / read notification
and other options of current instant messengers are available in EraLink.
Enhanced WWE/WDE widgets (for Genesys only) for Rich Messaging processing.
Full set of popular Social network functions implemented in Agent's UI.
Integration with antivirus systems for secure file sharing.